Check in multi-item drop-offs in under 30 seconds. Auto-populate repeat customer profiles, bind physical shelf coordinates, and capture 10DLC compliant SMS consent.
Prevent front-desk bottlenecks during morning rushes while capturing clean, accurate repair specifications.
Bundle multiple garments, gadgets, or shoes onto a single ticket. Itemize specific services and assign individual physical storage coordinates with a single tap.
Typing a phone number auto-fills customer names, preferred notification languages (EN/FR), and past consent history, eliminating repetitive data entry.
Integrated carrier compliance checkboxes ensure every customer explicitly opts in to SMS updates, protecting your business from spam penalties and carrier blocks.
Capture essential details, itemize services, and bind shelf locations with zero complexity.
Type the 10-digit mobile number. Returning customer records populate instantly. If entering a new contact, Shelvdon creates a clean profile.
Add each physical item, pick services from your catalog, and select shelf coordinates (e.g. Rail 4, Shelf B-2). Add internal technician notes per item.
Select whether to send a check-in SMS immediately, defer until moved to To-Do, or send Ready alerts only. Ticket lands directly in the Backlog queue.
Traditional POS software is built for barcode scanning retail items, not custom repair work. Compare the options.
| Intake Capability | Paper Carbon Logbooks | Generic POS Repair Modules | Shelvdon Counter Intake |
|---|---|---|---|
| Intake Speed | Slow (handwriting all items & notes) | Cumbersome (too many modal screens) | Under 30s (streamlined single screen) |
| Multi-Item Drop-offs | Multiple paper sheets needed | Separate transactions required | Stacked on 1 ticket with individual shelves |
| Customer CRM Auto-Fill | None (re-asking name and number) | Slow search dialogs | Instant lookup on 10-digit phone number |
| 10DLC Consent Logging | None | Rarely compliant with carrier rules | Direct consent checkbox with timestamp log |
| Welcoming SMS Control | None | Inflexible (all or nothing) | Customizable (On Intake, On To-Do, or None) |
Actionable intake strategies to prevent disputes, maintain clean records, and build customer loyalty.
Always repeat the mobile number back to the customer before submitting. Because SMS delivers their pickup PIN and ready alerts, a clean phone number ensures a flawless handoff experience.
Record individual service items and prices rather than lump-sum estimates. Itemized tickets build trust, eliminate payment disputes, and clarify exactly what work is authorized.
Never place an item on a temporary desk pile without assigning a shelf or hanger tag. Binding physical coordinates during check-in guarantees that backroom technicians can locate the job instantly.
Enter expected completion dates at check-in. Shelvdon's Kanban board highlights orders due today or overdue, allowing your team to pace work and maintain 100% on-time delivery rates.
How Shelvdon accelerates counter check-ins, customer profiles, and service itemization.
Service order management is the counter intake and tracking process of logging customer items, itemizing specific repair services, assigning physical storage coordinates, capturing compliant SMS consent, and recording payment references.
Customers frequently drop off multiple articles at once (such as three suits, two pairs of shoes, or a phone and tablet). Shelvdon allows you to stack multiple items onto a single master ticket, assigning individual shelf locations and itemized service prices to each piece.
Yes. When you type a customer's 10-digit phone number, Shelvdon instantly retrieves their profile, previous history, preferred language (EN/FR), and SMS consent state. If a different name is entered, our name protection modal prevents accidental overwrites.
No. Shelvdon complements your existing cash register or POS. Most shops process credit card payments through their current terminal while using Shelvdon for high-speed item intake, shelf tagging, and automated customer SMS communications.
Yes. You can configure your store's service catalog in Settings (e.g. Pants Hemming, Zipper Replacement, Screen Repair, Shoe Resoling) with default prices that staff can easily adjust during intake.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.