Organize repair jobs across a clear 4-stage pipeline: Backlog, To Do, In Progress, and Done. Touch-friendly tablet side-scrolling, sub-item checklists, and zero POS bloat.
Paper tags tear off and rigid POS software slows you down. Here is how Shelvdon's 4-stage tracking keeps jobs moving smoothly.
Triage new drop-offs into the Backlog stage first. Keep technician workbenches focused on active jobs without cluttering the screen during peak intake hours.
Designed for counter iPads and workshop tablets. All 4 stages stay in a natural 1x4 horizontal sequence with smooth side-scrolling and touch drag-and-drop.
Track multi-item drop-offs on a single master ticket. Individual item statuses allow technicians to log progress piece-by-piece before marking the entire ticket Done.
Manage the full lifecycle of every garment, device, or article with zero friction across your entire staff.
New customer tickets land in Backlog by default. Assign shelf coordinates and item descriptions in seconds at the front counter.
Drag tickets from Backlog into To Do and In Progress. If your store uses deferred SMS triggering, moving to To Do automatically dispatches the customer's welcoming text.
Moving to Done triggers an instant SMS with a 4-digit pickup PIN. When the customer arrives, verify the PIN and transition the ticket to the Collected Archive.
Generic project tools like Trello lack shelf coordinates, SMS automation, and pickup security. Compare the options.
| Tracking Capability | Carbon Paper Slips | Generic Trello / Asana | Shelvdon Board |
|---|---|---|---|
| 4-Stage Shop Pipeline | Physical paper piles | Generic columns (requires custom setup) | Built-in (Backlog ➔ To Do ➔ In Progress ➔ Done) |
| Tablet Touch Experience | N/A | Clunky desktop web interface | 1x4 Side-Scroll designed for iPad / tablets |
| Integrated Shelf Coordinates | Handwritten (often illegible) | Manual text fields (no coordinate system) | Native Zone/Tier/Bin Dropdowns |
| Automated Transactional SMS | None (manual phone calls) | Requires expensive Zapier integrations | Native 10DLC Engine (Check-in & Ready Alerts) |
| Pickup PIN Verification | Claim stubs (easily lost) | None | Built-In 4-Digit Security Keypad |
How high-volume service businesses keep turnaround times fast and error rates near zero.
During morning rush hours, check in all incoming customer orders directly into Backlog. Technicians can then pull tickets into To Do as bench space opens, maintaining a calm, orderly workshop floor.
Place dedicated tablets at the intake desk and at repair workbenches. Because Shelvdon features real-time live synchronization, advancing a ticket on a repair bench immediately updates the front counter.
For multi-piece orders (like 3 suits or 2 laptops), toggle sub-items as they are completed. This prevents premature customer alerts while giving front-desk staff immediate clarity on in-progress jobs.
Use the quick filter bar to filter by "Due Today" or "Overdue". Prioritize jobs nearing their target collection time to consistently beat customer delivery expectations.
Learn how Shelvdon's 4-stage pipeline, tablet Kanban board, and sub-item checklists work.
Shelvdon structures repair and alteration work into four clear operational stages: Backlog (intake queue & triage), To Do (scheduled for workbench), In Progress (actively being repaired), and Done (completed & awaiting customer pickup). Completed items then transition to the searchable Collected archive.
The Backlog stage acts as your store's buffer queue. When multiple customers drop off items on busy mornings, tickets land safely in the Backlog without cluttering the active technician workbench, allowing staff to triage and prioritize systematically.
Yes. Shelvdon's Kanban board is built specifically for shop tablets and touchscreens. It maintains a clean 1x4 horizontal flow with smooth side-scrolling, touch drag-and-drop, and full-screen responsiveness without awkward grid wrapping.
If a customer drops off three garments or two devices on a single ticket, each item has its own status toggle. Technicians can check off items as they finish them, providing visibility into partial order completion before marking the entire order Done.
Yes. Every completed and collected order is permanently indexed in the Archive. You can search by customer name, phone number, ticket reference, shelf coordinate, or date range in seconds.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.