Stop wasting hours on manual follow-up phone calls. Send automated check-in confirmations, secure pickup PINs, and automated 7/14/30-day shelf-clearing reminders with 10DLC compliance.
Hi Alice, your Navy Suit Jacket has been checked in at Downtown Tailoring. Ref: TKT-101. PIN: 4821. Tel: (514) 555-0199. Reply STOP to cancel.
Good news Alice! Your Navy Suit Jacket is ready for pickup at Downtown Tailoring. PIN: 4821. Tel: (514) 555-0199. Reply STOP to cancel.
Reminder from Downtown Tailoring: Your Navy Suit Jacket is waiting for pickup. PIN: 4821. Tel: (514) 555-0199. Reply STOP to cancel.
Final notice from Downtown Tailoring: Please pick up your item. Unclaimed orders after 30 days are subject to shop policy. PIN: 4821. Reply STOP to cancel.
Text messaging delivers a 98% open rate. Eliminate forgotten orders, prevent storage bottlenecks, and deliver a smooth pickup experience.
Unclaimed orders take up valuable rack space for months. Shelvdon's automated 7, 14, and 30-day reminder pipeline gently prompts customers until their items are collected.
Send check-in texts immediately at the counter, defer until your technicians move the ticket from Backlog to To-Do, or send Ready alerts only. You stay in full control.
Pre-approved carrier transactional templates with automatic STOP / ARRET opt-out and START / COMMENCER opt-in handling in English and French. Zero carrier filtering risk.
Keep customers updated at every key milestone without picking up the phone or typing repetitive messages.
Choose your store default in Settings and override per ticket at the counter. Deliver welcoming texts immediately on intake or hold in Backlog until work is scheduled.
When work finishes, dragging the ticket to Done automatically dispatches a Ready alert with their secure 4-digit pickup PIN, store phone number, and item details.
If an order remains uncollected, Shelvdon's automated cron service sends scheduled follow-ups. Customize your 30-day final notice with storage fees, recycling notice, or custom shop terms.
Compare traditional shop communication methods with Shelvdon's automated, 10DLC transactional SMS engine.
| Communication Feature | Manual Phone Calls | Generic SMS / Personal Phone | Shelvdon SMS Engine |
|---|---|---|---|
| Time Spent per Order | 3–5 mins (voicemails, callbacks) | 1–2 mins (manual typing) | 0 seconds (instant on status change) |
| Uncollected Reminders | Forgotten (items linger for months) | Manual logbook reviews required | Automated (7, 14, 30-day cron cycles) |
| 10DLC & Opt-Out Compliance | N/A (unproductive phone tag) | High Risk (carrier spam filtering) | 100% Compliant (auto STOP/START handling) |
| Pickup Security PIN | None (paper slip required) | None (manual name confirmation) | Auto-Generated 4-Digit Pickup PIN |
| Bilingual Support (EN/FR) | Depends on staff availability | Manual translation needed | Automatic English & French Templates |
Proven operational guidelines to maximize open rates, maintain carrier compliance, and keep counter handoffs fast.
Always confirm customer opt-in when entering their phone number at the counter. Shelvdon includes an explicit 10DLC compliance checkbox on the intake terminal to ensure full TCPA and CASL regulatory protection.
Sending clear reference numbers and 4-digit pickup codes in every notification eliminates counter confusion. Customers simply show their text message screen when arriving for collection.
Set clear store policies for abandoned items. By having Shelvdon automatically send a 30-day final notice with storage fee or disposal clauses, you create a documented legal paper trail while encouraging swift pickups.
Record your customer's preferred language (English or French) at intake. Shelvdon automatically serves localized message copy, including compliant opt-out keyword prompts like "Répondez STOP pour annuler".
Learn how Shelvdon's automated SMS engine, reminder intervals, and 10DLC compliance work.
When you create an intake ticket or mark an item 'Ready' on the Shelvdon dashboard, our 10DLC-compliant messaging engine instantly dispatches a transactional SMS to the customer's phone containing their ticket reference, pickup PIN, and store contact info.
When completed items sit uncollected on your shelves, Shelvdon's automated reminder engine sends gentle follow-up texts at 7 days, 14 days, and a 30-day Final Notice. You can customize the final notice policy (e.g. storage fees, donation warnings, or custom shop text) to keep your storage area clear.
Yes. Shelvdon provides configurable intake SMS trigger policies: dispatch immediately upon counter check-in, defer until staff moves the ticket from Backlog to To-Do, or suppress welcoming messages entirely to only send Ready alerts.
Yes. Every text message includes your store's verified name, phone number, and compliant opt-out instructions. Shelvdon automatically handles keywords like STOP, ARRET, START, and COMMENCER in both English and French without requiring manual intervention.
Shelvdon includes built-in idempotency guards. Once an intake text is sent, its timestamp is recorded in the database—ensuring customers never receive duplicate check-in messages even if technicians reorder the board.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.