Privacy Policy
// Last Updated: June 28, 2026
1. Owner and Data Controller
Shelvdon ("we", "our", or "us") operates the Shelvdon service tracking platform. For purposes of this Privacy Policy, Shelvdon is the data controller for information collected through our website and services.
2. Information We Collect
We collect information when you register for our waitlist or when a retail location logs your order in the Shelvdon Service Tracker. This information includes:
- Store Name / Account Profiles (for retail merchants).
- Customer Name and Phone Number (for receiving service alerts).
- Email Address (for system administration and waitlist news).
3. How We Use Your Information
Your information is used strictly to provide the core services of Shelvdon:
- To track the physical progress of your items in the store backroom.
- To dispatch automated text (SMS) notifications when your items enter the "Ready" state.
- To verify your identity upon collection using a secure 4-digit PIN sent via SMS.
4. SMS Consent and Number Security (Carrier Compliance)
We hold your communication privacy to the highest standard:
- No Sharing: Mobile information, phone numbers collected, and text messaging consent/originator data will never be shared, sold, or rented to third parties, affiliates, or partners for marketing or promotional purposes.
- Opt-In Verification: SMS opt-in is collected explicitly. Store employees must obtain verbal or written consent at the front counter before inputting your number into the system.
- Opt-Out Policy: You can cancel SMS service at any time. Simply reply STOP to any text notification. After we send the confirmation SMS, you will no longer receive alerts.
- Carrier Disclosures: Message frequency varies depending on service activity. Message and data rates may apply.
5. Data Retention
Customer information is retained only as long as necessary to provide the service, maintain business records, comply with legal obligations, and generate operational analytics.
Merchants may delete records at any time through the platform. We may retain limited backup copies for security and disaster recovery purposes for a limited period.
6. Security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Data is encrypted in transit using HTTPS/TLS and access to administrative systems is restricted to authorized personnel only.
While no system can guarantee absolute security, we continuously monitor and improve our security practices.
7. Your Privacy Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@shelvdon.com.
Subject to applicable laws, we will respond to such requests within a reasonable timeframe.
8. Cookies and Analytics
Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance user experience.
You may disable cookies through your browser settings, although some features may not function properly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions regarding this Privacy Policy or our SMS operations, please contact us at support@shelvdon.com.